Support Specialist full time R180,000 - R300,000 per year About the role Provide first-line and second-line support to users, creators, and internal teams with fast, accurate resolution.
Key responsibilities Handle tickets, troubleshoot account and survey issues, document patterns, and escalate technical defects with clear diagnostics.
Qualifications 2+ years support/helpdesk experience, strong communication, and confidence working with CRM/ticket systems.
Apply with Dootsa You will be taken to a short form to upload your CV (PDF) and supporting information for our hiring team.
Senior Full-Stack Developer full time R650,000 - R950,000 per year About the role Build and maintain product features across creator tooling, rewards, compliance controls, and internal operations interfaces.
Key responsibilities Ship end-to-end features in Next.js/TypeScript, write reliable APIs, improve performance, and contribute to automated testing and observability.
Qualifications 5+ years full-stack experience with modern TypeScript frameworks, SQL proficiency, and secure coding practices.
Apply with Dootsa You will be taken to a short form to upload your CV (PDF) and supporting information for our hiring team.
Customer Support Lead full time R300,000 - R480,000 per year About the role Lead support quality, SLA adherence, escalation handling, and knowledge management for creators and end users.
Key responsibilities Coach support agents, run quality reviews, manage escalations, and continuously improve macro quality and ticket resolution.
Qualifications 5+ years customer support experience with 2+ years team leadership and measurable SLA improvement history.
Apply with Dootsa You will be taken to a short form to upload your CV (PDF) and supporting information for our hiring team.
Finance & Billing Officer full time R280,000 - R450,000 per year About the role Coordinate quote-to-cash processing, billing controls, payment follow-ups, and finance reporting integrity.
Key responsibilities Monitor approved quote payments, reconcile invoices, support revenue reporting, and collaborate with support on billing escalations.
Qualifications 3+ years finance operations/accounts receivable experience and strong spreadsheet/accounting systems capability.
Apply with Dootsa You will be taken to a short form to upload your CV (PDF) and supporting information for our hiring team.
Field Operations Manager full time R360,000 - R600,000 per year About the role Manage field agent teams, onboarding quality, safety, performance targets, and campaign execution discipline.
Key responsibilities Set field targets, coordinate managers, monitor conversion quality, run coaching cycles, and ensure policy and consent compliance.
Qualifications 5+ years field operations or sales-operations management with strong people leadership and reporting skills.
Apply with Dootsa You will be taken to a short form to upload your CV (PDF) and supporting information for our hiring team.
Head of Engineering full time R1,000,000 - R1,500,000 per year About the role Drive engineering delivery, platform reliability, and secure development practices across web, mobile, and data services.
Key responsibilities Lead engineering squads, enforce SDLC and security standards, oversee architecture decisions, and improve deployment velocity and quality.
Qualifications 8+ years software engineering experience with 3+ years in people leadership; strong TypeScript/React/PostgreSQL/cloud operations background.
Apply with Dootsa You will be taken to a short form to upload your CV (PDF) and supporting information for our hiring team.
Mobile Developer (React Native) full time R550,000 - R850,000 per year About the role Advance the Dootsa mobile app for end users and field agents with reliable offline/online workflows and telemetry.
Key responsibilities Develop mobile features, optimise performance, integrate APIs, and improve UX quality for high-usage survey and field operations journeys.
Qualifications 4+ years mobile experience with React Native/Expo, API integration, and app release lifecycle ownership.
Apply with Dootsa You will be taken to a short form to upload your CV (PDF) and supporting information for our hiring team.
Chief Operations Officer full time R1,200,000 - R1,800,000 per year About the role Lead daily operations across support, field teams, compliance execution, and service delivery to keep Dootsa stable and scalable.
Key responsibilities Own cross-functional operations cadence, KPI governance, incident command, service quality, and operating rhythm across internal teams.
Qualifications 10+ years operations leadership in SaaS/platform businesses, strong people leadership, and deep execution discipline.
Apply with Dootsa You will be taken to a short form to upload your CV (PDF) and supporting information for our hiring team.
DevOps / Platform Engineer full time R700,000 - R1,050,000 per year About the role Own deployment reliability, infrastructure hardening, runtime monitoring, and incident response readiness.
Key responsibilities Manage CI/CD, infrastructure automation, observability, backup/restore validation, and production security controls.
Qualifications 4+ years DevOps/platform engineering with Linux, networking, automation, and production monitoring stacks.
Apply with Dootsa You will be taken to a short form to upload your CV (PDF) and supporting information for our hiring team.
Compliance & Information Security Analyst full time R450,000 - R700,000 per year About the role Support POPIA, enterprise assurance, and information security controls across product, process, and operations.
Key responsibilities Maintain evidence packs, track control execution, monitor security posture, and assist audit and compliance readiness activities.
Qualifications 3+ years in compliance/security governance, familiarity with ISO controls and privacy operations preferred.
Apply with Dootsa You will be taken to a short form to upload your CV (PDF) and supporting information for our hiring team.
Field Agent full time R96,000 - R180,000 per year About the role Assist participants with survey onboarding and completion in the field while maintaining consent, GPS, and quality standards.
Key responsibilities Capture participant details, support OTP verification, guide survey completion, and maintain professional field conduct.
Qualifications 1+ year fieldwork, customer engagement, or community activation experience; smartphone proficiency required.
Apply with Dootsa You will be taken to a short form to upload your CV (PDF) and supporting information for our hiring team.
QA Automation Engineer full time R420,000 - R680,000 per year About the role Improve release confidence through automated API/UI testing, regression controls, and quality metrics.
Key responsibilities Build and maintain automated test suites, strengthen CI quality gates, and partner with engineering on defect prevention.
Qualifications 3+ years QA automation with modern JS tooling and API testing frameworks.
Apply with Dootsa You will be taken to a short form to upload your CV (PDF) and supporting information for our hiring team.
