Careers at Dootsa

Independent contractor role: recruit Dootsa panel members nationwide on your own schedule. Pay is performance-only — no shifts, no fixed hours, results only. How it works: create a free account → Careers Academy field modules → pass the 85% assessment → we save your province preference → earn while you wait with surveys and referrals → HR contacts you when operations activate in your area. Use the earnings calculator below to model a realistic week.

Own corporate field-campaign relationships: brief, quote, close, and stay with the client through fieldwork. Support staff can grow into this track after proving ticket quality and creator-assist ratings. Hired AMs start as apprentice until HR endorses eligible/AM — commission is not automatic on day one.

Lead daily operations across support, field teams, compliance execution, and service delivery to keep Dootsa stable and scalable.

Advance the Dootsa mobile app for end users and field agents with reliable offline/online workflows and telemetry.

Manage field agent teams, onboarding quality, safety, performance targets, and campaign execution discipline.

Own deployment reliability, infrastructure hardening, runtime monitoring, and incident response readiness.

Drive engineering delivery, platform reliability, and secure development practices across web, mobile, and data services.

Improve release confidence through automated API/UI testing, regression controls, and quality metrics.

Strengthen POPIA-aligned controls and information-security assurance as Dootsa scales surveys, field campaigns, and workforce programmes. You turn policy into evidence staff can follow — not shelfware.

Lead Dootsa's support team — quality, coaching, and escalation paths — while staying hands-on with complex tickets. This role suits someone who models multilingual member care and calm POPIA-safe communication. We strongly prefer leaders who speak **three or more** South African official languages and can coach agents on serving customers in their home language.

Build and maintain product features across creator tooling, rewards, compliance controls, and internal operations interfaces.

Help members, creators, and field staff get unstuck — tickets, product guidance, and calm escalation. Support is the front door of trust at Dootsa and the pathway into Account Manager: tickets → assisted surveys (creators rate 1–5) → idle time is translations toward 100% → HR promotes from that evidence. We strongly prefer support agents who can assist customers in their home language — not only in English. Many panelists and creators are more comfortable in isiZulu, isiXhosa, Afrikaans, Sesotho, and other official South African languages.

Coordinate quote-to-cash processing, billing controls, payment follow-ups, and finance reporting integrity.